Gay rights issues are a strong test of this claim because the literature cites them as typical examples of morality policy, and gay rights opponents would seem especially likely to engage in. Learn answers to gambling questions, and get connected with counselling and support professionals if you’re experiencing problem gambling. PlaySmart Centres are operated by the Responsible Gambling Council (RGC) of Ontario, a non-profit organization dedicated to problem gambling prevention.

The Responsible Gambling Fund(RGF) plays a key role in advising the NSW Government on the allocation of funds for initiatives and programs that support responsible gambling and help reduce gambling-related harms. The RGF is established under the Casino Control Act 1992 (the Act), which requires each casino licence in NSW to make contributions to the Fund with contributions currently set at two per cent of gaming revenue.

Office of Responsible Gambling[edit]

The Office of Responsible Gambling sits within the NSW Department of Customer Service and leads the development of responsible gambling strategy and public policy advice to the NSW Government. It supports and manages the Responsible Gambling Fund, Clubgrants Category 3 and Community Development Fund.

The Office supports the RGF to ensure Trustees are best positioned to provide advice and guidance to the Minister on funding responsible gambling initiatives consistent with their strategic direction, objectives and associated governance arrangements. The Office develops and implements programs and initiatives, as part of a strategic approach that supports responsible gambling and prevents and minimises the risk of gambling related harm in the community.

Broad program areas include:

• Research
• Community education & awareness
• Intervention, support and treatment services
• Public policy investigation & development

RGF Trustees[edit]

The RGF is administered by nine Trustees who bring expertise across fields including public health, law, government, academia, business and social research. The Trustees meet a minimum of six times a year to provide expert advice to the Minister on appropriate allocation of funds and on gambling policy matters where an arm's length and expert view is requested. The Trustees are:

• John Dalzell (Chair) - chair of Dentons' global litigation and dispute resolution group
• Dr. Clive Allcock - experienced psychiatrist and founding member of the National Association for Gambling Studies
• Professor Paul Delfabbro - internationally renowned gambling researcher and a lecturer in Psychology at the University of Adelaide
• Dr. Greg Hugh - experienced psychiatrist and clinical director of Dubbo Hospital's mental health inpatient unit
• Elizabeth Lyne - experienced accountant and auditor in public practice and commercial accounting
• Mark McCrindle - social researcher and founder of McCrindle Research
• Janett Milligan - senior executive with experience in leadership positions within NSW Government
• Professor Joel Negin - head of the University of Sydney's School of Public Health
• Paul Newson - senior executive with extensive experience within NSW Government, formerly the Deputy Secretary of Liquor, Gaming & Racing

RGF-funded projects and initiatives[edit]

In 2018/19, $30 million was committed from the RGF to support responsible gambling in NSW. Funded projects include activities and services which enable a person to make informed decisions about participating in gambling, minimise the potential for harm associated with gambling and to reduce the incidence and prevalence of problem gambling.

The Responsible Gambling Fund priority areas for 2018 - 2021 are:

• A comprehensive research agenda to better inform the development of innovative responsible gambling policy and initiatives
• Investing in community education to support informed gambling choices, responsible gambling behaviour and encourage members of the community to seek help when they need it
• Actively providing support and counselling services for people experiencing gambling issues and their family members and friends
• Assisting the regulator to develop sensible gambling policy

The Responsible Gambling Fund also funds Gambling Help NSW which provides free, confidential support and advice for anyone experiencing problems with gambling, including support for family members and friends. Gambling Help NSW offers a range of free and confidential services including:

• Phone counselling available 24 hours a day, 7 days a week
• Face-to-face gambling counselling available in 270 locations across NSW
• Online chat with a gambling counsellor via live online chat or email 24/7
• Specific support services for women, Aboriginal and/or Torres Strait Islander persons or people from multicultural communities
• Financial counselling and legal hep
• Information and helpful tools relating to gambling

RGF-funded campaigns[edit]

• 2018, 2019 - 'Responsible Gambling Awareness Week' 16–22 September 2019: An annual initiative to increase awareness of gambling and gambling harm in the NSW community.^[1]
• 2017, 2018, 2019 - 'Show some Betiquette': An advertising campaign designed to demonstrate responsible gambling to young males aged 18–35, considered at risk of developing a gambling problem in the context of online sports betting.^[2]
• 2014 - 'Talkward': A social media campaign encouraging problem gamblers and family and friends of problem gamblers to address gambling issues, provide support to one another and share information about gambling support and resources available in NSW.^[3]
• 2014, 2015, 2016 - 'Stronger Than You Think': The Responsible Gambling Fund contracted advertising agency Loud to produce a campaign promoting seeking help for problem gambling as a strength rather than weakness.^[4][5][6]
• 2012 - 'What's gambling really costing you?': The Responsible Gambling Fund contracted Why Documentaries to produce a campaign for Multicultural Health Communication Services.^[7][8]
• 2008 - 'Gambling Hangover': The Responsible Gambling Fund contracted The Campaign Palace to develop a campaign aimed at males between the ages of 18-24. The campaign focused on the 'morning after' experience of a problem gambler.^[9]

References[edit]

1. ^'Responsible Gambling Awareness Week'. Retrieved 1 August 2019.
2. ^'Introducing Betiquette'. Retrieved 1 August 2019.
3. ^'Talkward'. Retrieved 1 August 2019.
4. ^'The Responsible Gambling Fund targets the problem gambler in new campaign via Loud'. Campaign Brief. Campaign Brief. Retrieved 29 October 2014.
5. ^'Help ads aimed at NSW gambling addicts'. News Limited. News.com.au. 13 October 2014. Retrieved 29 October 2014.
6. ^''You're Stronger Than You Think' campaign launch'. Retrieved 1 August 2019.
7. ^'What's gambling really costing you'. Youtube. Retrieved 29 October 2014.
8. ^Ellis, Greg (1 December 2012). 'Gambling awareness campaign surefire hit'. Fairfax Regional Media. Illawarra Mercury. Retrieved 29 October 2014.
9. ^Apap, Veronica (3 July 2008). 'Campaign to curb Illawarra gambling'. Fairfax Regional Media. Illawarra Mercury. Retrieved 29 October 2014.

Responsible gambling is the set of social responsibility initiatives by the gambling industry—including governments and gaming control boards, operators (such as casinos), and vendors—to ensure the integrity and fairness of their operations and to promote awareness of harms associated with gambling, such as gambling addiction.

• 1Areas

Areas[edit]

Gambling addiction[edit]

Commitments to promoting awareness of gambling addiction is included within the concept of responsible gambling, and can include customer-imposed limits and self-exclusion schemes. In the United Kingdom, several major banks have also offered the ability for customers to block gambling-related translations on their credit cards. NatWest introduced a pilot in October 2019 to allow GamCare appointments to be scheduled at selected branches.^[1] Earlier in the year, the UK also imposed bet limits on fixed odds betting terminals as part of an effort to control gambling addiction associated with them.^[2]

In the interest of combating addiction, gambling operators in the UK are also obliged to provide certain tools allowing players to restrict their own play^[3]. These include:

• Self Exclusion / Time Out - allowing players to put their account on temporary (reversible) hiatus.
• Reality Check - a pop-up is triggered at certain time intervals to remind players to take a break / stop playing.
• Time Limits - used for setting strict time limits on playing sessions.
• Deposit Limits / Account Tracker - used for enforcing a limit on deposits.
• Permanent Account Closure - lets players close their account cut off all contact from the gambling operator.

Underage gambling[edit]

The industry has also partaken in commitments to prevent those who are not appropriately-aged from participating in gambling activities.^[4] Key initiatives have included the efforts of the American Gaming Association (AGA), which adopted a comprehensive guideline for underage gambling, as well as the unattended minors guideline developed with the National Center for Missing and Exploited Children.^[5] In 2017, the organization announced a code of conduct for its members, which included specific training requirements for employees to deal with underage gaming.^[6]

Fraudulent and criminal behaviour[edit]

Operators are required^{[by whom?]} to implement anti-money laundering policies and procedures. This involves implementing effective know your customer processes when taking on new customers and tracking and reporting any suspicious transactions.^{[citation needed]}

Information privacy[edit]

Information privacy refers to the protection of customer data and records against unauthorised or unnecessary disclosure. Operators are required^{[by whom?]} to implement policies that ensure controls and measures are in place to prevent unauthorised disclosure and use of customer information. Customer information typically relates to data such as name, address, age, telephone number and email address.^{[citation needed]}

Prompt and accurate customer payments[edit]

Operators must ensure that payments to and from customer accounts must be conducted according to formal and documented processes in an accurate and timely manner. Operators typically ensure that customer funds are managed separately from their own accounts and that they have sufficient cleared funds to pay all player prize wins and outstanding player balances.^{[citation needed]}

Fair gaming[edit]

All gaming products should be tested to ensure they are fair and random and that they adhere to the rules of that game. Testing to ensure fair gaming is increasingly carried out by independent organisations.^{[citation needed]}

Ethical and responsible marketing[edit]

Operators should comply with the relevant regulatory advertising codes of practice which typically ensure that advertisements are factually correct and do not target underage or vulnerable gamblers, such as players who have self-excluded themselves from gambling. It is also expected that operators should seek permission from the customer prior to engaging in direct marketing through use of the customer’s personal details.^{[citation needed]}

Customer satisfaction[edit]

Customers should be able to freely make comments or complaints to operators and expect operators to have in place adequate processes and procedures to deal with complaints, either internally or via an independent third-party. For example, ecogra.org provides a mediation service for disputes between players and operators.^{[citation needed]}

Responsible Gambling Definition

Secure, safe and reliable operating environment[edit]

Operators are required^{[by whom?]} to demonstrate internal controls and processes that adhere to the licensing conditions as stipulated by the regulatory jurisdiction that issues gaming and gambling licenses. Internal controls should also be implemented to ensure that all operational, payment and technical systems and processes operate securely and effectively. In addition, operators need to demonstrate adequate business continuity management procedures to ensure that operations can continue in the event of unforeseen circumstances or disasters.^{[citation needed]}

Responsible gaming codes of conduct[edit]

To ensure operators, software suppliers and associated service providers uphold the principles of responsible gaming, codes of conduct have been developed by numerous regulators, trade associations and non-profit organisations. These competing and overlapping codes of conduct or standards have evolved over time due to the evolution of multiple legal and trade frameworks.

It has been acknowledged within the industry that given the large number of responsible gaming codes of conduct there is a need to step back and re-assess what is required within the industry.^[7] The European Committee for Standardisation is the process of developing Responsible Remote Gambling Measures that can protect customers and ensure that the remote gambling operators, software suppliers and associated service providers behave responsibly, which would be adopted on a voluntary basis.

Responsible gaming events[edit]

A number of industry events have been organised to help the industry promote responsible gaming practices. The European Gaming and Betting Association organised the EGBA Responsible Gaming Day conference in the European Parliament in October 2010. The World Lotteries Association has actively organised events for its members to discuss and promote best practice in terms of Responsible Gaming. The European Association for the Study of Gambling's 8th Annual Conference in September 2010 was attended by academics, policy makers and industry representatives and much of its themes and discussions centred on responsible gaming.

References[edit]

1. ^Davies, Rob (2019-10-30). 'NatWest to offer help to gambling addicts in high-street branches'. The Guardian. ISSN0261-3077. Retrieved 2019-10-30.
2. ^Davies, Rob (2018-05-17). 'Maximum stake for fixed-odds betting terminals cut to £2'. The Guardian. ISSN0261-3077. Retrieved 2019-10-30.
3. ^'Responsible Gambling: Be Aware And Know Your Limits | CasinoGuide'. www.casinoguide.co.uk. Retrieved 2019-11-05.
4. ^Derevensky, Jeffrey; Gupta, Rina (2004). Gambling Problems in Youth: Theoretical and Applied Perspectives. New York: Kluwer Academic/Plenum Publishers. p. 245. ISBN0306485850.
5. ^Shaffer, Howard; Hall, Matthew; Vander Bilt, Joni; George, Elizabeth (2003). Futures at Stake: Youth, Gambling, and Society. Reno: University of Nevada Press. p. 217. ISBN087417368X.
6. ^Garcia, Regina (2017-08-03). 'Associated Press - Casino industry in US has new rules for responsible gambling'. AGA. Retrieved 2018-09-04.
7. ^'Cass Knowledge'. Cass Business School - City, University of London.

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